Delete your data
You can ask ValuableNest to delete your account and the personal information linked to it. This page explains how to request it, what happens next, and what we are legally required to keep.
How to request deletion
- Sign in to the ValuableNest account you want deleted.
- Choose what should be deleted using the form below and submit your request.
- We confirm the request belongs to you, review any legal holds, and then delete everything we are allowed to delete.
- You can follow the status of your request on this page at any time.
If you cannot sign in, email privacy@valuablenest.com from the email address on the account, or call +234 704 700 3997. We may ask you for proof of identity before acting on the request.
Timeline
We acknowledge every request immediately and complete verified requests within 30 days. If a request is unusually complex we will tell you and may extend by a further 30 days. Backups are purged on their normal rotation, within 90 days at the latest.
What we must keep
Some records cannot be deleted on request because Nigerian tax, financial and anti-fraud rules require us to retain them. Where this applies we remove or de-link your personal identifiers and keep only the minimum record:
- Completed orders, invoices and payment records
- Refunds, payouts and settlement entries
- Disputes, chargebacks and liability decisions
- Fraud and abuse signals needed to protect other users
Everything else — profile, addresses, cart, wishlist, reviews, messages, marketing and advertising data — is deleted.
See our Privacy Policy for the full description of how we handle personal data.