Browse answers to the most frequently asked questions about shopping, payments, vendor services, account management, delivery, returns, refunds, promotions, and other platform features. If you need additional assistance, our customer support team is always ready to help.

Shopping

How do I place an order?

Browse products, add items to your cart, proceed to checkout, enter your delivery details, choose a payment method, and confirm your order. You will receive an order confirmation via email and SMS.

Are all products on ValuableNest authentic?

We work with verified vendors who are required to sell authentic products. If you receive a counterfeit or misrepresented item, please report it immediately for review and resolution.

Can I change or cancel my order?

Orders can only be changed or canceled before they are processed for shipment. Go to "My Orders" in your account and select the order to request a cancellation.

Payments

What payment methods do you accept?

We accept debit/credit cards, bank transfers, and the ValuableNest Wallet. All card payments are processed securely through Paystack.

Is my payment information safe?

Yes. We never store your full card details. Payments are processed through PCI-compliant providers using encrypted connections.

What should I do if my payment fails?

Check your card balance, ensure your details are correct, and try again. If the issue persists, contact your bank or our support team for assistance.

Delivery

How long does delivery take?

Standard delivery typically takes 3–7 business days, depending on your location and the vendor. Express delivery options may be available in select cities.

How do I track my order?

Once shipped, you will receive a tracking link. You can also view tracking details in your account under "My Orders."

Do you deliver to all states in Nigeria?

We deliver to most cities and towns across Nigeria. Some remote locations may require additional time or delivery fees.

Returns & Refunds

Can I return an item?

Yes, eligible items can be returned within 7 days of delivery if they are damaged, defective, incorrect, or significantly different from the description. See our Return Policy for full details.

How long does a refund take?

Wallet refunds are instant after approval. Card and bank refunds typically take 5–10 business days depending on your financial institution.

Vendor Services

How do I become a vendor?

Click "Become a Vendor" on the storefront, create an account, complete your KYC verification, and start listing products. Once approved, you can access the Vendor Dashboard.

How do I get paid?

Vendors receive payouts to their registered Nigerian bank account after orders are successfully delivered. Payout schedules and commission details are available in the Vendor Dashboard.

Account & Support

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions sent to your email.

How do I contact customer support?

You can reach us via email at support@valuablenest.com, phone at +234 704 700 3997, or +234 704 700 3998.

Frequently Asked Questions