Return Policy

We want you to shop with confidence. Learn about our return eligibility, conditions, timelines, and the simple process for returning products that are damaged, defective, incorrect, or no longer needed, subject to our return guidelines.

At ValuableNest, we work closely with verified vendors to ensure product quality and accurate descriptions. However, if something is not right with your order, we are here to make it right.

Return Eligibility

You may request a return if your item is:

• Damaged or defective upon delivery
• Incorrect or not what you ordered
• Missing parts or accessories
• Significantly different from the product description
• Unopened and in original condition within the return window, where applicable

Certain categories such as intimate apparel, personal care items, perishable goods, digital products, and customized items may not be eligible for return due to hygiene or usage reasons. Product-specific return eligibility will be shown on the item page when available.

Return Window

Most items can be returned within 7 days of delivery. Some products may offer an extended return window at the vendor's discretion. We recommend inspecting your order immediately upon delivery and initiating a return request as soon as possible.

How to Return

1. Log in to your ValuableNest account and go to your order history.
2. Select the order and item you want to return.
3. Choose a return reason and provide any required details or photos.
4. Submit the return request for review.
5. Once approved, follow the return instructions for pickup or drop-off.
6. After the item is received and inspected, your refund or replacement will be processed.

Condition Requirements

Returned items must be in their original condition, including packaging, tags, accessories, and manuals where applicable. Items that show signs of use, wear, or damage caused by the customer may not qualify for a full refund.

Need Help?

If you have questions about a return, contact our customer support team at support@valuablenest.com or call +234 704 700 3997.