VNest Privacy Policy

ValuableNest ("VNest", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how ValuableNest collects, uses, stores, protects, and shares information when you use our applications, websites, marketplace services, delivery and logistics services, and related platforms, including VNest Shopping and VNest Logistics.

By using our services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

ValuableNest operates an integrated digital commerce and logistics platform connecting customers, vendors, delivery partners, riders, fleet operators, and other authorized participants.

For privacy questions or requests, contact:

Email: support@valuablenest.com
Website: https://valuablenest.com

2. Information We Collect

Depending on the ValuableNest service you use, we may collect the following categories of information.

A. Account and Identity Information

We may collect:

• Full name
• Email address
• Telephone/mobile number
• Username or account identifier
• Login and authentication information
• Profile information
• Account status and verification information

For riders, vendors, fleet operators and other operational users, we may also collect information necessary to establish and verify their eligibility to use the relevant service.

B. Delivery and Address Information

For shopping and delivery services, we may collect:

• Delivery address
• Billing address
• Pickup and drop-off addresses
• Location-related delivery information
• Delivery instructions
• Order and delivery references

This information is used to process orders, calculate delivery requirements, coordinate deliveries and provide services requested by users.

C. Payment and Transaction Information

We may collect information relating to transactions, including:

• Transaction references
• Payment status
• Order value
• Payment method
• Refund information
• Settlement and payout information where applicable

Payments may be processed through trusted third-party payment providers.

ValuableNest does not intentionally store customers' full payment card PINs or CVV/security codes on its own servers.

Payment providers may process payment information according to their own privacy policies and applicable requirements.

D. Shopping and Order Information

For VNest Shopping, we may collect:

• Products viewed or purchased
• Shopping cart and order information
• Order history
• Vendor information
• Delivery information
• Customer preferences and interactions relating to orders

This information helps us process purchases, provide customer support, coordinate delivery and improve our services.

E. Rider and Logistics Information

For VNest Logistics and related delivery services, we may collect information such as:

• Rider profile information
• Rider identification and verification information
• Vehicle information
• Vehicle registration and operational information
• Driver/rider licence or identification information where required
• Uploaded verification documents
• Delivery assignments
• Pickup and delivery records
• Delivery status and completion information
• Rider activity and operational records
• Information required to manage rider, vehicle and delivery eligibility

Some verification documents may contain sensitive personal information. Such information is processed only for legitimate verification, operational, security, compliance and service-related purposes.

F. Location Information

VNest Logistics may access device location information when necessary to provide logistics and delivery functionality.

Location information may be used to:

• Support delivery assignment and routing
• Help riders navigate to pickup and delivery locations
• Provide delivery status and operational visibility
• Calculate or support delivery services
• Confirm or assist with pickup and delivery operations
• Improve logistics coordination and service reliability
• Detect certain operational or security issues

Location access is limited to what is reasonably necessary for the relevant functionality.

Where required, the app will request permission before accessing location information. Where applicable, users may control location permissions through their device settings.

G. Camera and Photos

VNest Logistics may request camera or photo access for legitimate operational purposes, including:

• Capturing delivery or proof-of-delivery information
• Uploading required verification documents
• Rider or vehicle verification
• Capturing images required to complete a delivery or logistics workflow

Camera or photo access is used only for the relevant service functionality.

H. Device and Technical Information

We may collect certain technical information, including:

• Device type and model
• Operating system
• App version
• Device/browser information
• IP address
• Network information
• Device or application identifiers
• Crash, diagnostic and technical information
• Push-notification/device registration information

This information may be used to secure, maintain, troubleshoot and improve our services.

I. Communications and Notifications

We may process information necessary to send:

• Account notifications
• Order updates
• Delivery updates
• Rider assignment notifications
• Security notifications
• Service-related communications
• Support responses

Users may control certain notification permissions through their device settings.

3. How We Use Information

We use information collected through our services to:

• Create and manage accounts
• Verify identity and eligibility
• Process orders and transactions
• Connect customers with vendors
• Coordinate deliveries and logistics
• Assign and manage riders and delivery jobs
• Verify riders, vehicles and operational documents
• Provide navigation and location-enabled functionality
• Process payments, refunds, settlements and payouts
• Provide customer and rider support
• Communicate important service information
• Maintain security and prevent fraud or abuse
• Detect and investigate suspicious or unauthorized activity
• Maintain operational records
• Troubleshoot technical problems
• Improve application performance and reliability
• Develop and improve our products and services
• Comply with applicable legal and regulatory obligations
• Protect the rights, safety and property of users and ValuableNest

We do not use personal or sensitive information for purposes unrelated to the legitimate functionality of the relevant service except where permitted or required by applicable law.

4. How We Share Information

We may share relevant information with trusted parties where necessary to provide our services.

Vendors

Information necessary to fulfil customer orders may be shared with the relevant vendor.

Delivery Partners and Riders

Information necessary to complete a delivery may be shared with authorized delivery partners, riders or fleet operators.

Payment Providers

Transaction and payment information may be processed by trusted payment service providers.

Technology and Service Providers

We may use third-party service providers for services such as:

• Cloud infrastructure
• Data storage
• Authentication
• Notifications
• Application infrastructure
• Security
• Analytics and diagnostics
• Communications
• Payment processing

These providers may process information on our behalf and are expected to handle information appropriately.

Government and Legal Authorities

We may disclose information where required by applicable law, regulation, legal process, court order or valid governmental request.

Business Transactions

Information may be transferred where reasonably necessary in connection with a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, subject to applicable legal requirements.

We do not sell personal or sensitive user information.

5. Location Privacy

Location information is used to support legitimate ValuableNest functionality, particularly delivery and logistics operations.

VNest does not use device location solely for advertising.

Where a feature requires location access, users will be informed through the applicable app permissions and disclosures.

Users can manage location permissions through their device settings, although disabling location access may prevent certain logistics or delivery features from functioning correctly.

For features involving background location access, where applicable, ValuableNest will provide the disclosures and permissions required by applicable platform policies.

6. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

These measures may include:

• Access controls
• Authentication mechanisms
• Encryption or secure transmission where appropriate
• Role-based access
• Security monitoring
• Operational controls
• Backup and recovery measures
• Security reviews and system hardening

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the requested services
• Maintain legitimate business and operational records
• Complete transactions
• Resolve disputes
• Prevent fraud and abuse
• Meet accounting, tax, legal or regulatory obligations
• Enforce agreements
• Protect the security of our systems and users

When information is no longer required for legitimate purposes, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.

8. Account Deletion

Users may request deletion of their ValuableNest account through the available account-management functionality or by contacting:

support@valuablenest.com

When an account deletion request is accepted, ValuableNest will take reasonable steps to delete associated personal information, subject to information that must be retained to comply with legal, regulatory, security, fraud-prevention, financial or other legitimate obligations.

Where certain information must be retained, it will be retained only for the applicable purpose and period.

9. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Contact us regarding privacy concerns

Requests can be submitted to:

support@valuablenest.com

We may need to verify your identity before completing certain requests.

10. Children's Privacy

ValuableNest services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact:

support@valuablenest.com

11. Third-Party Services

Our applications and services may integrate with third-party providers for functions such as payment processing, cloud infrastructure, authentication, notifications, mapping, communications, security and other operational services.

Those providers may process information according to their own privacy policies and contractual obligations.

Users should review the privacy practices of third-party services where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When we make material changes, we may update the "Last Updated" date and provide additional notice where required.

The latest version will be made available at:

https://valuablenest.com/privacy

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact:

ValuableNest
Email: support@valuablenest.com
Website: https://valuablenest.com